Terms & Conditions

Last updated: May 26, 2026

1. Acceptance of Terms

By requesting a quote, booking a service, paying for a service, or otherwise engaging Confidel ("we", "us", "our", "the Company") for cleaning, house sitting, mobile detailing, or any related service ("Services"), you ("Client", "you") confirm that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms") in full. If you do not agree, do not book or use our Services.

You confirm that you are at least 18 years old and have the legal authority to enter into this agreement, and where the Services are performed on property you do not own, you confirm that you have the property owner's permission to authorize the Services.

2. Services Provided

Confidel provides premium residential and commercial Services in New Jersey, including but not limited to:

• Cleaning Services: Standard cleans, deep cleans, move-in/move-out cleans, and specialty cleaning.
• House Sitting: Daily check-ins, pet and plant care, mail and package management, and overnight stays.
• Mobile Detailing: Interior and exterior vehicle detailing, paint correction, and ceramic-coating add-ons.

The scope of any individual Service is determined by the quote you accept and any written confirmation we send. We reserve the right to refuse, modify, or discontinue any Service at our sole discretion.

3. Pricing & Payment

3.1 Estimates and Final Pricing

Any price displayed in our live online estimator or any tier price you select at checkout is a good-faith estimate, not a final quote. Final pricing is confirmed in writing (email or text) before any work begins and may be adjusted to reflect on-site conditions, including but not limited to: actual square footage, level of soiling, hidden damage, excess pet hair, additional rooms or vehicles, special-request add-ons, or any other condition that materially differs from the information provided at the time of booking.

3.2 Service Tier Selection

When you select a service tier (such as Basic, Essentials, or Master Clean) during the quote process, you are submitting a service request — not concluding a sale. We reserve the right to decline any request and will confirm or adjust the final price before scheduling work.

3.3 Payment

Payment is due upon completion of the Service unless otherwise agreed in writing. Accepted payment methods will be communicated at booking. Recurring service agreements may require a payment method on file. Returned payments, chargebacks without prior dispute notification, or balances past 7 days may incur a late fee of up to $25 plus 1.5% per month on the unpaid balance, to the extent permitted by New Jersey law.

3.4 Tips and Gratuity

Tips are never required but always appreciated by our team. 100% of tips are passed directly to the technicians who performed the work.

4. Booking, Cancellation & No-Show

4.1 Booking Confirmation

A booking is not confirmed until you receive a written confirmation (email or text) from a Company representative. The automated email or Telegram notice generated when you submit a quote acknowledges receipt of your request — it is not a confirmed appointment.

4.2 Cancellation by Client

You may cancel or reschedule a confirmed appointment at no charge with at least 24 hours' notice before the scheduled start time. Cancellations with less than 24 hours' notice may incur a fee of up to 50% of the quoted Service price. No-shows or denial of access at the time of the appointment may incur a fee of up to 100% of the quoted Service price.

4.3 Cancellation by Confidel

We may cancel or reschedule for reasons including but not limited to severe weather, technician illness, vehicle breakdown, or safety concerns at the property. We will provide notice as soon as practicable and offer the next available appointment with no cancellation fee.

4.4 Lockouts and Delays

If our team arrives and cannot gain access to the property or vehicle, we will wait up to 20 minutes. After 20 minutes, the appointment will be treated as a no-show and may be charged accordingly.

5. Bond Insurance

Confidel is bonded through a third-party surety provider. A surety bond is a financial guarantee — distinct from liability insurance — that protects Clients in the rare event of theft or dishonest acts committed by a Company employee while performing Services on your property.

5.1 What the Bond Covers

• Theft of physical property by an Confidel employee.
• Other dishonest acts by an Confidel employee while on the job, as defined in the bond document.

5.2 What the Bond Does Not Cover

• Accidental damage to property (this falls under liability insurance — see Section 6).
• Theft or damage by anyone who is not a Company employee, including unauthorized third parties, household members, other contractors, or guests.
• Items not reported within the timeframe required by Section 7.
• Items whose ownership, value, or pre-loss condition cannot be reasonably substantiated.

5.3 Claim Process

To initiate a bond claim, you must (a) report the loss in writing per Section 7, (b) file a report with local law enforcement and provide us the case number, and (c) cooperate with the surety provider's investigation, including providing receipts, photos, or other evidence of ownership and value. The surety provider has sole discretion over claim approval and payout per the bond terms. The current bond amount and provider are available upon written request.

6. Liability Insurance & Damage Policy

Confidel carries commercial general liability insurance covering accidental damage to your property caused by our negligence during the performance of Services.

6.1 If Something Is Broken or Damaged

If our team accidentally damages an item or surface during a Service:

• We will notify you in writing (text or email) of the damage before leaving the job site, where reasonably possible.
• We will work in good faith to repair, replace, or reimburse you for the reasonable replacement value of the damaged item, subject to the limits in Section 16 and the conditions in this Section 6.
• Reimbursement is based on the depreciated value of like-kind items, not original retail or sentimental value.

6.2 What Is and Isn't Covered

Liability coverage applies to damage demonstrably caused by our team's negligent acts during a Service. It does not apply to:

• Pre-existing damage, wear and tear, or deterioration not caused by our team.
• Damage caused by underlying defects in the item, surface, or installation (loose fixtures, weakened mounts, unstable furniture, untreated wood, brittle plastics, etc.).
• Damage to items the Client was advised to remove or secure and did not.
• Damage to surfaces or finishes that the Client requested be cleaned with a method we recommended against in writing.
• Damage to vehicles caused by pre-existing paint defects, clear-coat failure, prior aftermarket modifications, or vehicle conditions not disclosed at booking.
• Any loss not reported within the timeframe required by Section 7.

7. Reporting Damage or Loss

To preserve a claim, you must:

1. Email or text the Company within 3–5 calendar days of the Service date, briefly describing the item or surface affected.
2. Provide clear photographs of the alleged damage or, in the case of theft or loss, a description of the missing item.
3. Preserve the damaged item or affected area, where possible, until our team has had a reasonable opportunity to inspect.
4. For theft or suspected theft, file a report with local law enforcement and provide us the case number per Section 5.3.
5. Provide any receipt, proof of purchase, ownership record, or other evidence reasonably requested.

We strongly recommend a brief walkthrough with our lead technician at the end of every Service to identify any issues immediately. We will not unreasonably delay processing a timely-reported claim.

8. Property Access & Preparation

You are responsible for ensuring our team has safe, lawful access to the property or vehicle at the scheduled appointment time. If you choose to provide a key, alarm code, garage opener, or lockbox combination, you authorize us to use it strictly for the agreed Service and confirm that you have the legal right to provide that access.

We recommend you:

• Disable home security systems or provide a working code, and notify any third-party monitoring service.
• Secure any pets that may interfere with our work (see Section 9).
• Clear pathways and remove or secure fragile, sentimental, or high-value items before our arrival (see Section 10).
• For mobile detailing: park the vehicle in a flat, accessible location with access to water and standard 110V power if requested.

9. Pets & Children

You must disclose all pets in the property at the time of booking and confirm their species, count, and temperament. Aggressive or unrestrained pets may delay or prevent Service. If our team feels unsafe due to an animal, we may reschedule, cancel, or restrict the work area, and full cancellation fees may apply per Section 4.

You are responsible for the safety of children on the premises during a Service. Our technicians use professional cleaning products, equipment, and chemicals; you agree to keep children away from active work areas.

10. High-Value & Sentimental Items

For your protection, please remove or secure the following before our arrival: cash, jewelry, watches, firearms, prescription medications, passports, social security cards, original artwork, antiques, family heirlooms, sentimental items, and any item whose value exceeds $250. We assume no responsibility for items left in plain sight or in unsecured drawers that fall within this category. If you choose to leave such items unsecured, you acknowledge that doing so is at your own risk.

11. Worker Safety & Client Verification

The safety of our team is non-negotiable. By booking a Service, you agree:

• You may be asked to provide a valid government-issued photo ID to confirm you are the authorized person at the property. We collect this solely to verify identity and do not retain copies.
• Our technicians carry government-issued IDs and will provide them on request.
• Our team has the right to refuse, suspend, or terminate a Service at any time if they reasonably believe the situation is unsafe, including but not limited to: hostile pets, hazardous chemicals or biohazards on the property, suspected illegal activity, threats or intimidation, sexual harassment, intoxicated or impaired individuals, or any condition that places the technician at risk.
• If a Service is terminated early under this Section, the full quoted price may be charged.

12. Zero Tolerance & Right to Refuse Service

Confidel does not tolerate harassment, discrimination, or abusive conduct toward our team based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic. Violations will result in immediate termination of the Service, full charge of the quoted price, and permanent refusal of future Service. We reserve the right to refuse Service to any prospective or existing Client at our sole discretion.

13. Photos, Recordings & Reports

To document our work and protect both parties, our technicians may take "before" and "after" photographs of work areas. These photos are stored securely and used to: (a) generate photo reports sent to you after the Service, (b) document scope and completion, and (c) resolve any disputes.

We will not share, publish, or use any photographs containing identifiable people, addresses, vehicle plates, mail, or other identifying information for marketing purposes without your written consent. Photos used in marketing will be cropped or de-identified.

You consent that audio or video recording of our technicians during a Service is acceptable only if you disclose any active recording devices at the start of the Service.

14. Privacy & Data Use

We collect only the information necessary to provide the Service: your name, email, phone, service address, payment method, and any details you provide about the property or vehicle. We do not sell your personal information to third parties. We may use your contact information to send appointment confirmations, follow-ups, post-service surveys, and (if you opt in) occasional marketing emails. You may opt out of marketing at any time.

Telegram, email, and SMS notifications are processed by third-party providers (currently the Telegram Bot API and Resend) and are subject to those providers' privacy policies.

15. Disclaimers

Our Services are provided "as is" with the care and skill reasonably expected of a professional service provider in New Jersey. To the maximum extent permitted by law, Confidel disclaims all other warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that Services will produce any specific result, that stains, odors, or marks will be fully removed, or that any vehicle defect, paint correction, or restoration will achieve a particular finish. Where we recommend a method, product, or approach and you direct us to do otherwise, the result is at your risk.

16. Limitations of Liability

To the maximum extent permitted by law, in no event will Confidel, its owners, employees, contractors, or affiliates be liable to you for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to lost profits, lost use, or loss of data. Our total cumulative liability arising from or related to any Service shall not exceed the greater of (a) the amount you paid us for the Service that gave rise to the claim, or (b) the applicable insurance or bond payout for that claim. Nothing in this section limits any liability that cannot lawfully be limited under New Jersey law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Confidel and its owners, employees, and contractors from any claim, demand, loss, damage, expense, or attorneys' fees arising from: (a) your breach of these Terms; (b) information you provided that was inaccurate or incomplete; (c) the condition of your property or vehicle, including any undisclosed hazard; (d) your direction to use a particular method or product against our recommendation; or (e) any third party's claim that arises from your use of the Services.

18. Changes to These Terms

We may update these Terms from time to time. The current version is always available at this URL with the "Last updated" date noted at the top. Material changes will be communicated via email or at the time of your next booking. Continued use of the Services after a change constitutes acceptance of the updated Terms. The Terms in effect on the date of your Service apply to that Service.

19. Governing Law & Disputes

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or any Service shall first be addressed through good-faith informal negotiation. If the dispute cannot be resolved within 30 days, it shall be resolved exclusively by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, with the arbitration seated in the county of the Service property. You and Confidel waive any right to a jury trial. Either party may seek injunctive relief in the courts of New Jersey for intellectual property or confidentiality matters. You may opt out of this arbitration agreement by sending written notice to Confidel within 30 days of first agreeing to these Terms.

20. Contact

Questions about these Terms, or to send any notice required under them, contact us at:

Confidel
Mailing address: 393 Piaget Ave PMB 169, Clifton, NJ 07011
Email: hello@confidel.co
Phone: (862) 247-9611
Service Area: New Jersey (Hudson, Bergen, Passaic, Essex, Union, Morris, Middlesex counties — and surrounding).